Correct Outlook settings for cPanel email accounts

If you have been recently migrated there is a good chance you’ll need to change a few email settings. Please use this guide to modify an existing mailbox setup in the email client Outlook to work with our cPanel platform.The guide follows settings for a POP configuration which is the most common type of email setup, however if your interested in using an IMAP setup please follow the guide, but refer to the table at the bottom of this article for settings pertaining to IMAP.

1. Open Outlook
2. Click file in the top left hand corner

3. This will open the Account Settings Dialog
4. Select your desired email address and click ‘Change…’

Once you have completed the above steps, you will see a screen similar to the one below. Below this screenshot, you will find a table containing all of the required information. Please use this table, to fill out the fields as per our screenshot.

Settings	Information	Example
Your Name	Your name as you wish it to appear for your recipients.	Example Name
Email Address	Your full email address.	yourname@yourdomain.com
Incoming mail server	Your incoming mail server.	mail.yourdomain.com
Outgoing mail server (SMTP)	Enter our outgoing mail server. Please note that if you wish to send through our SMTP server it does require authentication..	mail.yourdomain.com
User Name	Your full email address	yourname@yourdomain.com
Password	Your mailbox password	***************
Incoming Port	For POP the default port is 110 , however if using SSL the port is 995.For IMAP the default port is 143, however if using SSL the port is 993.	POP Normal = 110 SSL =  995IMAP Normal = 143 SSL = 993
Outgoing Port	Most ISP’s tend to block port 25, so we recommend you use 587.	Non SSL = 587 SSL = 465

Once you have inserted this information, please click on More Settings, as highlighted in the above screenshot. This will open up a new window. Click on the Outgoing Server tab, highlighted in the below screenshot.As per the below example, tick the box marked My outgoing server (SMTP) requires authentication, and select the bullet point Use same settings as my incoming mail server:

Once you have done this, please click on the Advanced tab, this will then switch to a screen similar to below. Please ensure the ports are set to 110 (for Incoming) and 587 (for Outgoing) as per the below example:

After you have done this, click OK to go back to the main settings screen. You can then click Test Account Settings to double check everything is OK, or just click Next and then Finish.